Orders, Shipping & Refunds

1. What you can order

• The printed book: a hardcover, full-color book of a keepsake, printed and shipped by our partner Lulu.
• Party prints: invitations (7×5 in cards, as many as you need), a menu (8×10 in) and a welcome sign (16×20 in), on heavyweight matte and cotton fine-art papers, printed and shipped by our partner Prodigi. Everything is posted to you, not to your guests.
• Tokens, for songs, artwork and help with words. See the Terms.

2. Prices and payment

Prices are shown in US dollars before you pay. For books and prints, shipping, and any tax the printer must collect, are added at checkout once you enter an address, so the total you see before paying is what you pay us. Payment is taken by Stripe when you place the order, and shows on your card statement as AI4Kidz, the company that makes Love From All. Your bank may charge a currency conversion fee. We may change prices for future orders; a change never affects an order you have already paid for.

3. Check your preview

Before ordering, you can preview the whole book or every print exactly as it will be printed. Please check names, spelling, photos and dates: we print what the preview shows. Colors on paper can look a little different from your screen, and photos print best at their original size; this is not a defect.

4. Production and delivery

Your order is sent to the printer as soon as your payment is confirmed. Books are usually printed within a few business days, and prints within one to three; then they ship by the method you chose. Delivery estimates are shown at checkout and in your confirmation email. They come from the printer and carrier and are estimates, not guarantees, especially around holidays. If the occasion has a date, order early: allow at least the time shown on the order page.

We email you when the order is placed, when it ships (with tracking where the carrier provides it), and if anything changes. You can also see its status on the book or party page.

Where we ship. We ship to the countries listed at checkout. If you ship outside the United States, import duties, taxes or customs fees may be charged by your country on delivery. These are the recipient’s responsibility unless they were included in your checkout total.

Addresses. Please make sure the shipping address is complete and correct. We can’t be responsible for orders delayed or lost because of an incorrect address, but we will help however we can.

5. Changes and cancellations

Because orders go to the printer almost immediately, we usually can’t change or cancel an order once it’s paid. If you need to, email us straight away with your order details, and we will ask the printer. If the printer cancels it before production, we will refund you in full.

Books and party prints are personalized and made to your specifications, so they can’t be returned for a change of mind. In the European Union, the United Kingdom and some other countries, the law excludes personalized goods from the usual right to withdraw from a purchase within 14 days; this doesn’t affect your other legal rights, including those in section 6.

6. If something goes wrong

If your order arrives damaged, misprinted (for example, pages missing, out of order, or printed differently from your preview), is the wrong item, or never arrives, we will reprint and resend it at no cost or, at our option or if a reprint isn’t possible, refund what you paid for it. To ask, email us within 30 days of delivery (or, for a lost order, within 30 days after its latest estimated delivery date) with your name, the keepsake, and photos of the problem. We may ask for more information and decide claims reasonably and in good faith. You won’t need to send the item back unless we ask.

To the extent the law allows, a reprint or refund under this section is your sole remedy, and our total responsibility, for a defective, damaged, late or lost order. We are not responsible for an occasion that is missed because an order arrives late. Delivery dates are estimates from the printer and carrier, not guarantees. This doesn’t limit any rights you have under consumer law that can’t be waived.

Problems caused by content in the preview (a typo in a card, a blurry photo, a song you didn’t want) aren’t printing defects, but tell us anyway and we will try to help.

When a printer can’t make your order. If a printer turns an order down, for example because a file can’t be printed or an address can’t be reached, we refund you in full automatically and email you.

7. Payment disputes

If something is wrong with a charge, please email us first: we can usually fix it faster than a bank dispute. If a charge is disputed after we have delivered the order or refunded it, we may provide the order details to the payment processor, and we may suspend accounts involved in fraudulent disputes.

8. How refunds work

Refunds go back to the card or payment method you paid with, through Stripe. They are usually sent within 5 business days of our approving them, and your bank may take a further 5 to 10 business days to show them. Refunds are in US dollars, so the amount in your own currency may differ slightly because of exchange rates.

9. Tokens

Tokens are added to your account as soon as you buy them, and you agree they are supplied immediately. If a song or artwork fails to finish, its tokens are returned automatically. Otherwise, tokens are non-refundable once bought, except where the law requires otherwise. If you were charged by mistake or more than once, email us and we will refund the charge.

10. Your information

To fulfil an order we share the shipping name, address, phone number and email address with the printer and its carriers. See our Privacy Policy for how we handle it.

11. Contact us

Questions about an order? Email info@ai4kidz.com with your name and the keepsake it was for. We aim to reply within two business days. Nothing in this policy limits rights you have under the consumer laws of the place you live.